Urban Clean Gold Coast recruits, then trains and encourages franchisees, to grow their own successful, profitable commercial cleaning business.
Our franchisees deliver a professional, exceptional and consistent clean based on the client’s specific outcomes.
We do this by:
- Keeping direct and transparent client contact via our communication book, the janiflow app, scheduled monthly audits, phone calls and emails
- Following a systemised 10/10 cleaning process
- Using tested proprietary cleaning products
We give outstanding customer service, with interwoven “wow” moments.
We aim to achieve a fresh, clean work environment that our clients love coming in to.
We are a team of dedicated, passionate, professional and talented people. We take pride in our work and share the belief that the results we achieve for ourselves and others make a positive difference.
To provide security, confidence and a quick start to our franchisees, we guarantee an initial income from “won for you” cleaning contracts.
We look after and rely on our fellow team members, franchisees, contractors and suppliers. We support and assist each other, recognising that each of us is responsible for the company’s success as we strive to achieve our goals and benchmarks. We celebrate the success of our clients, franchisees and our team members.
The keys to us achieving the objectives of the company are:
- Operating with integrity and in an ethical manner
- Honest and open communication
- Maintaining a positive and happy energy
- Being solutions / results oriented
- Having a proactive “can do” attitude
- Exhibiting behavioural flexibility
- Having an openness to learn and grow
- Being receptive to (and prepared to give) constructive feedback
- Playing above the line
- Being mindful of other people’s model of the world.
We strive to set the best example for our franchisees and clients so that Urban Clean will be the natural #1 choice for commercial cleaning.
